Shipping policy

Shipping Policy – Shineys Design

At Shineys Design, we take pride in crafting personalised gifts with care. Here’s what you need to know about shipping your order:

1. Production & Turnaround

All items are custom-made. Please allow 5–7 business days for production before shipping.
Any special orders or bulk requests may take longer; we will notify you if there are delays.

2. Shipping Locations

3. Shipping Costs & Methods

Shipping costs are calculated at checkout based on your location and order size.
We use trusted courier services to ensure your order arrives safely.

4. Delivery Times

Delivery usually takes 2–5 business days after dispatch, depending on your location.
Shineys Design is not responsible for delays caused by courier services or factors beyond our control.

5. Address Accuracy

Please provide a correct shipping address at checkout.
If an item is returned due to an incorrect address, we will contact you to arrange reshipment. Additional shipping costs may apply.

6. Damaged or Lost Items

Inspect your order upon arrival. If your item is damaged or incorrect, contact us within 7 days with photos.
We will work with you to replace or repair the item, or issue a refund if we cannot fix the problem.

Thank you for supporting a small business — we can’t wait for your custom Shineys Design creation to reach you! 💖

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