Refund policy

Refund Policy – Shineys Design

At Shineys Design, we take pride in creating personalised gifts just for you. Because each item is custom-made, we are unable to offer refunds unless there is a manufacturing defect or we have made an error with your order.

What you need to know:

• Orders are made to your specifications; slight variations may occur.
• If your item arrives damaged or incorrect, please contact us within 7 days of receiving your order with a photo of the issue.
• We will work with you to replace or repair your item, or issue a refund if we cannot fix the problem.
• We do not accept returns on personalised or custom-made items for change-of-mind.

Shipping Issues:

• Customers are responsible for providing the correct shipping address.
• If an item is returned to us due to an incorrect address, we will contact you to arrange a reshipment (additional shipping costs may apply).

By placing an order with Shineys Design, you agree to this refund policy.