Terms & Conditions
Refunds & Returns Policy
At Shineys Design, every item is handmade and created with care. Please read our policy before placing your order.
Custom & Personalised Orders
Due to the personalised nature of our products, we do not offer refunds, returns, or exchanges for change of mind, incorrect selections made by the customer, or personalised/custom-made items.
Please double-check all spelling, colours, sizes, and custom details before submitting your order.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the damaged or faulty item
- A brief description of the issue
Once reviewed, we may offer a replacement, store credit, or refund where appropriate.
Lost or Delayed Parcels
Shineys Design is not responsible for parcels that are lost, stolen, or delayed once they have been handed over to the courier. However, we will do our best to assist you in lodging an inquiry with the courier company.
Returns
Returns are only accepted for items that are faulty or damaged upon arrival and must be approved by Shineys Design before being sent back.
Contact Us
If you have any questions regarding your order, please contact us:
Thank you for supporting Shineys Design. We appreciate every order and your continued support of our small business. 💖✨